This Labour Weekend was shocking, disheartening, and frustrating for everyone in Eureka, partially Newstead and Tauwhare. Everyone, including dairy farmers who collect data numbers from cow tags during milking hours, was unable to use WIFI, broadband internet and landline – copper lines over 48 hours today. This incident happened on a Saturday at 2.25 pm without warning and cut everyone off from contacting or using the internet by watching Netflix, playing internet games and social media. I could not work from home during Level 3 to keep in touch with D/deaf people, disabled people and email reports out. Using my work mobile was no help because of the Gb size and data Gb to check on social media, work, and personal email accounts. I was able to text the people I am supporting from my work mobile because I have a job to do for Sunday afternoon.

Spark NZ and Chorus NZ were not helping because Spark NZ gave everyone a 20Gb data promise, and the lack of communication from Chorus was not very helpful. First, the Chorus staff said there was a malfunction at the local where there is a cable line station last Saturday evening. They promised us to hope to hopefully restore within 24 hours, which is due yesterday afternoon. Time past Sunday afternoon, I got home from working as a deaf essential specialised worker for a Deaf CP elderly man for his grocery. Nothing happened as the Chorus team promised. They failed to deliver the restoration to everyone here. I used my work mobile to check email accounts, Chorus outages and Facebook. I came across several comments in our local community that one person was missing Netflix, and she does not know how to use the standard television programme. I told my partner about this comment, and we found it hard to believe this person does not use ordinary television other than Netflix channels. Many of my neighbours were finding frustrated and posted comments on the Facebook local page.
Then my work mobile was unable to use overnight because it would not shut down or reboot without warning. I was planning to clear cache from internet history and delete photos and videos. I could not send out or receive texts from my work mobile, and I was annoyed with this.
I used my partner’s mobile to check our email account, the Chorus outage, and a quick look at the NZ Herald. Nothing is exciting apart from too much news about COVID-19 and cases increasing in Greater Auckland, two new cases in Waikato.
Today is Monday; my partner rang Chorus staff and told me that Chorus staff found the problem with the copper lines. The copper lines will restore today… Mm, I’m afraid I have to disagree with them. My work mobile is not working at all. The next step is we are waiting for the Spark NZ hour and ring them if the shops are opening during Level 3 in Chartwell or in other areas where it is Level 2 is open or not. Why? My work mobile needs to be sorted out or need replacing for me to continue to work through Level 3 with the disabled people and D/deaf people through every level as a deaf essential specialised worker. The weather was not great as we have been partially unable to do the gardening and outdoor works during the wet miserable weather for the last three days. The hours I worked for one and a half only during Level 3, I went out to Hamilton city for the Deaf CP elderly man, and the weather was cloudy yesterday (Sunday). This morning came at 945am, and my partner rang Spark NZ to check any shops open on public holidays. Not one in Chartwell Westfield Mall, only in Cambridge, but it requires booking and going in to sort out my work mobile today or tomorrow. It is not helping because there is an appointment for one Deaf Somalian lady to visit her new GP and the interpreter. I need to test out a reminder text from my mobile if I found the interpreter’s contact detail from the invoice I put in the file. The main problem is to have a video chat – Viber with this Deaf Somalian lady. I cannot use my mobile because it is prepaid, and it had not been top up the cost to use data over WIFI/Mobile Data.
Did we have a great weekend? The answer was a big NO, and we are finding it frustrating along with our neighbours. We pay for the landline as we have got a fax machine to communicate with D/deaf elderly people who do not have their internet and mobiles and ADSL broadband line nearly $190.00 a month. Yes, that is a lot of money for the broadband – 120Gb, out of our incomes. Nothing will be cheaper, and having a fibre line will cost too much money to spend on. But almost every household have got fibre line, and it weakens and reduces the capability of speeds in the rural area. It is not helping us at all.
Good news, at last, copper landline and wifi internet are back on more than 48 hours of waiting through a whole public holiday weekend! The time is 3 pm Monday 25th October 2021.



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