It’s imperative that we raise awareness about the difficulties faced by people with disabilities when dealing with organisations such as Kaainga Ora, Life Insurance, and MSD. The recent experience of a Deaf tenant with Kaainga Ora highlights the need for better communication and understanding. Despite submitting an online form two weeks ago, I, as a consented person on behalf of the Deaf (ESOL) tenant, had not received any updates on job maintenance for leaking taps. The system had removed my name as the consented person, leading to confusion and difficulty in understanding their needs. The call centre staff were not adequately trained to deal with people with disabilities, leading to further frustration. The lack of communication and understanding from the case manager of the Housing Support Manager added to the Deaf (ESOL) tenant and myself more problems. It’s time we take action to ensure that people with disabilities are treated fairly and with respect and that organisations are better equipped to meet their needs. I updated the tenant’s profile with consented persons in the portal system and hope they will not remove my name again.
It’s disheartening to hear about the challenges you faced while trying to contact Kaainga Ora for the Deaf (ESOL) tenant and myself as a deaf consented person. It’s high time that organisations like Kaainga Ora take the necessary steps to understand the needs of people with disabilities better and train their staff to handle such calls effectively. Doing so can improve their communication channels and ensure that people with disabilities are treated fairly and respectfully. Let’s work together to create a world that’s inclusive and accessible for everyone.
Effective communication is essential for everyone and becomes even more critical when dealing with people with disabilities. My recent experience with Kaainga Ora and a Deaf tenant highlights the need for better communication channels and understanding. It’s time for organisations like Kaainga Ora, Life Insurance, and MSD to take action to ensure that people with disabilities are treated fairly and with respect. By improving communication channels and training their staff to handle calls more effectively, these organisations can provide a more inclusive and accessible environment for everyone. Let’s work together to create a society that values diversity and promotes equal opportunities for all.
It’s frustrating to hear about my experience with a different caller who didn’t realise I was a deaf person and sent the email incorrectly. It’s essential for people to be aware of the needs of individuals with disabilities and take appropriate measures to ensure effective communication. However, it’s good that the caller apologised and resent the email without any issues. Let’s continue to raise awareness and promote understanding to create a more inclusive and accessible society for everyone.
To create a more accessible and inclusive society, organisations like Kaainga Ora, Life Insurance, and MSD need to recognise the needs of people with disabilities. These organisations’ current database system is minimal and fails to display disabilities. It takes work to communicate effectively, make appointments, and arrange for interpreters. However, by investing in improving their systems and displaying the profile’s disabilities, these organisations can provide better services to people with disabilities and ensure that they are treated fairly and with respect. Let’s encourage them to immediately improve their systems and create a society that values diversity and promotes equal opportunities.
It’s unacceptable that many organisations fail to recognise the needs of people with disabilities, as seen in the case of Kaainga Ora, Life Insurance, and MSD. On the other hand, hearing about my positive experience at an international hotel in Europe is commendable. It’s high time that all organisations recognise the importance of investing in training their staff to identify and cater to the needs of people with disabilities. It’s essential that they provide accessible facilities such as flashing lights for phone wake-up calls, fire alarms, and doorbells to ensure that people with disabilities are treated with respect and dignity. Let’s demand that organisations take immediate action to create a society that values diversity and promotes equal opportunities for all, including people with disabilities.
Life in Eureka 